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Track Your Order
We make it easy for you to follow your order every step of the way.
How to Track
Once your order has been dispatched, you will receive a tracking number via email or SMS.
Click the link provided or enter your tracking number on the courier’s website to view real-time updates.
You can also log in to your Shazai Herbal Haven account and check the status of your order under My Orders.
Tracking Stages
Processing: Your order has been received and is being prepared.
Dispatched: Your parcel has left our warehouse/agent and is on its way.
In Transit: Your parcel is with the courier and moving through their network.
Out for Delivery: The courier is delivering your parcel today.
Delivered: Your order has been successfully delivered.
Need Help?
If you have not received a tracking number within 2 business days, or if your order seems delayed, please contact our Customer Support Team with:
Your order number
Your full name
Proof of purchase
We’ll gladly assist in resolving the issue.