Track Your Order

Monitor your order’s progress from purchase to delivery in real time.

We make it easy for you to follow your order every step of the way.

How to Track

  1. Once your order has been dispatched, you will receive a tracking number via email or SMS.

  2. Click the link provided or enter your tracking number on the courier’s website to view real-time updates.

  3. You can also log in to your Shazai Herbal Haven account and check the status of your order under My Orders.

Tracking Stages

  • Processing: Your order has been received and is being prepared.

  • Dispatched: Your parcel has left our warehouse/agent and is on its way.

  • In Transit: Your parcel is with the courier and moving through their network.

  • Out for Delivery: The courier is delivering your parcel today.

  • Delivered: Your order has been successfully delivered.

Need Help?

If you have not received a tracking number within 2 business days, or if your order seems delayed, please contact our Customer Support Team with:

  • Your order number

  • Your full name

  • Proof of purchase

We’ll gladly assist in resolving the issue. 

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