Check Return Status

We know how important it is to stay updated on your return. At Shazai Herbal Haven, we’ve made it easy to check the progress of your request.

How to Track Your Return

1. Online Returns

   • After submitting your return request, you’ll receive a reference number via email or SMS.

   • Use this reference number to contact our Customer Support Team and check the status.

   • You can also reply directly to your confirmation email for updates.

2. In-Store or Agent Returns

   • Keep your return slip or proof of return provided by the store or distributor.

   • Contact the store or agent where you returned your item, quoting your slip number.

Processing Times

• Returns are usually processed within 5–7 working days after the product has been received and inspected.

• Refunds are bank dependent and may take up to 10–14 working days to reflect.

• For exchanges, you’ll be notified once your replacement is ready for collection or dispatch.

Need Help?

If you haven’t received an update within the expected time frame, please contact our Customer Support Team with your:

• Return reference number or slip

• Proof of purchase

• Product details

We’ll gladly assist you in resolving the matter as quickly as possible.