Frequently Asked Questions
About Our Products
What types of herbal products do you offer?
We offer a wide range of natural products, including herbal remedies, healing mixtures, detox blends, loose herbs, herbal teas, wellness oils, and traditional herbal supplements, all crafted to support holistic wellness.
Are your products 100% natural?
Yes. All of our products are made from carefully selected, high-quality natural herbs, roots, flowers, oils, and extracts, with no artificial colors, harmful preservatives, or synthetic additives.
What concerns can your remedies help with?
Our remedies support various needs, including cleansing, health, energy, sleep, anxiety, inflammation, immunity, hormonal balance, blood cleansing, optimal wellness, and overall well-being.
How are your herbal products formulated?
Every product is developed using a blend of traditional healing knowledge and modern herbal wisdom. Our herbalist team carefully selects each ingredient for its purpose, synergy, and purity, ensuring safe, effective, and well-balanced formulas for your health and spiritual needs.
Usage & Safety
How do I use my herbal remedy or mixture?
Usage instructions vary depending on the product. Each item comes with a clear label and/or a detailed usage guide. You can also visit our "Usage Guide" page or contact us directly for personalized advice.
Are your remedies safe for daily use?
Yes, when used as directed. Our herbal blends are formulated for daily support. However, always follow the recommended dosage and consult a health practitioner if pregnant, breastfeeding, or under medical treatment.
Can I mix different remedies together?
Some products are designed to complement one another. If you're unsure, please contact our support team or a qualified herbalist or physician to avoid overuse or ingredient overlap.
How should I store my herbal products?
Keep remedies in a cool, dry place away from direct sunlight, heat, and moisture. Always seal containers tightly and use clean, dry utensils. Proper storage preserves potency, purity, and shelf life.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
How do I start a return or exchange?
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Samsung Pay and Google Pay through leading payment processors, Payfast and Paystack.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Orders, Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery within South Africa takes 2–4 working days. Times may vary during high-demand periods or based on location.
Do you offer international shipping?
Yes, we ship to select international destinations. Please check our Shipping Policy or contact us for region-specific details.
How can I track my order?
Yes. Once your order is processed and packed, you’ll receive a notification for each step, and a tracking number will be sent via email or SMS once it’s shipped.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Account & Support
Do I need an account to place an order?
No, but creating an account allows you to track orders, save favorite products, and access restock alerts and exclusive offers.
I forgot my password. What should I do?
Visit the "Password Reset Help" page to quickly regain access to your account.
How can I contact your support team?
Reach out via email, WhatsApp, or our website’s contact form. We’re always happy to help guide your healing journey.
Can I update my personal information or shipping address?
Yes. Simply log into your account to update your personal details, manage your shipping information, and view your order history at any time.
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