How to Start a Return

Learn the process for initiating a product return with ease.

At Shazai Herbal Haven, we’ve made returning products simple and straightforward. Follow these steps to begin your return:

Step 1: Check Eligibility

Ensure your item meets our Returns Policy conditions:
- Return within 15 (fifteen) days of purchase.
- Product is unused, unopened, undamaged, and in its original packaging.
- Item is still within its expiry date.
- Product is not excluded for hygiene, sanitary, or legal reasons.

Step 2: Prepare Your Proof of Purchase

Have your original receipt, distributor slip, or online order confirmation ready.
Keep your valid ID handy as it may be required.

Step 3: Choose Your Return Method

In-Store or Agent Return: Take the product with proof of purchase to any authorized Shazai Herbal Haven store or agent.
Online Return: Contact our customer support team through the website or email to arrange a courier collection or drop-off.

Step 4: Submit Details (For Online Returns)

You may be asked to provide:
- Photographs of the product.
- A short written explanation of the reason for return.

Step 5: Return & Processing

Once received and inspected, your return will be processed.
Refunds (if applicable) are bank dependent and may take 10–14 working days to reflect.
For exchanges, you will be notified when your replacement is ready.