Frequently Asked Questions
Usage & Safety
How do I use my herbal remedy or mixture?
Usage instructions vary depending on the product. Each item comes with a clear label and/or a detailed usage guide. You can also visit our "Usage Guide" page or contact us directly for personalized advice.
Are your remedies safe for daily use?
Yes, when used as directed. Our herbal blends are formulated for daily support. However, always follow the recommended dosage and consult a health practitioner if pregnant, breastfeeding, or under medical treatment.
Can I mix different remedies together?
Some products are designed to complement one another. If you're unsure, please contact our support team or a qualified herbalist to avoid overuse or ingredient overlap.
How should I store my herbal products?
Keep remedies in a cool, dry place away from direct sunlight, heat, and moisture. Always seal containers tightly and use clean, dry utensils. Proper storage preserves potency, purity, and shelf life.
About Our Products
What types of herbal products do you offer?
We offer a wide range of natural products, including herbal remedies, healing mixtures, detox blends, weight management, herbal teas, wellness oils, and traditional herbal supplements, all crafted to support holistic wellness, fast healing and pure health.
Are your products 100% natural?
Yes. All of our products are made from carefully selected, high-quality natural herbs, roots, flowers, oils, and extracts, Mixtures with no artificial colors, harmful preservatives, or synthetic additives.
What concerns can your remedies help with?
Our remedies support various needs such as treating illnesses, sexual wellness, overall health, energy, sleep, anxiety, inflammation, immunity, overall balance, Blood sugar balance, hypertension, general well-being and many more.
Are your products designed for specific health goals?
Yes. Our range includes targeted blends to support key health goals such as digestive health, respiratory support, pain relief, stress management, weight balance, and energy enhancement. Each formula is developed to naturally assist the body’s healing processes and promote long-term wellness.
Account & Support
Do I need an account to place an order?
No, but creating an account allows you to track orders, save favorite products, and access restock alerts and exclusive offers.
I forgot my password. What should I do?
Visit the "Password Reset Help" page to quickly regain access to your account.
How can I contact your support team?
Reach out via email, WhatsApp, or our website’s contact form. We’re always happy to help guide your healing journey.
Can I update my personal information or shipping address?
Yes. Simply log into your account to update your personal details, manage your shipping information, and view your order history at any time.
Returns & Exchanges
What is your return policy?
At Shazai Herbal Haven, we are deeply committed to your healing journey and wellness experience. While we craft every product with care using high-quality, sustainably sourced ingredients, we understand that you may occasionally need to return an item. Returns are accepted within 15 days of purchase, provided the product is unopened, unused, and in its original packaging. Due to the personal and sensitive nature of herbal remedies, we are unable to accept returns on products that have been opened or tampered with or products referred to as non-returnable products.
Can I exchange a product?
If you received the wrong product or wish to exchange an item that meets our return criteria (sealed and unused), we’re happy to assist. Exchanges are offered based on product availability and must be initiated within 15 days of receiving your order. Please contact our support team with your order number to begin the exchange process.
What if I receive a damaged or incorrect item?
Your wellness journey deserves care from start to finish. If your package arrives damaged or if the wrong item was delivered, please notify us within 48 hours of receiving your order. Kindly send us a photo of the item along with your order number. We will offer a replacement or store credit, depending on the situation.
Are there any products that cannot be returned or exchanged?
A: Yes. For health, hygiene, and safety reasons, certain items are non-returnable, including:
Opened or used herbal products
Custom-formulated remedies
Clearance or sale items
Perishable or short-shelf-life goods
How do I start a return or exchange?
Simply contact us through email, WhatsApp, or our website’s contact form with your order number and reason for return. Our support team will guide you through the next steps and provide any required forms or shipping details.
Who covers the return shipping cost?
If the return is due to an error on our part (e.g., wrong or damaged item), we will cover return shipping. Otherwise, customers are responsible for return shipping fees.
When will I receive my refund or replacement?
Once we’ve received and inspected the returned product, we will process your refund, store credit, or replacement within 5–7 business days. Refunds will be made to your original payment method.
Ordering & Payment
How do I place an order on the Shazai Herbal Haven website?
Ordering is simple and secure. Browse our herbal collections, select your remedies, and click “Add to Cart.” Once you're ready, proceed to checkout where you can enter your shipping details, choose your payment method, and confirm your order. You’ll receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We offer a variety of secure and convenient payment options, including:
Debit and Credit Cards (Visa, MasterCard)
Instant EFT
Payfast / Paystack
Mobile Wallets
Bank Transfers (South Africa only)
All transactions are protected through 3D Secure payment gateways to ensure your financial information remains safe.
Can I pay with cash on delivery?
No. At this time, we do not offer cash on delivery. All payments must be made securely through one of our available online payment methods before your order is processed.
How will I know my order has been received?
Once your order is placed, you will receive a confirmation email with your order details and a unique order number. When your order is dispatched, you’ll receive a tracking link to follow its journey to your doorstep.
Can I make changes to my order after placing it?
We begin preparing your order shortly after it’s placed, so changes are limited. If you need to modify your order, please contact our support team as soon as possible with your order number — we’ll do our best to assist before shipping begins.
What if my payment fails?
If your payment doesn’t go through, please double-check your card details, available funds, and internet connection. You can also try a different payment method. If problems persist, reach out to our support team for guidance.
Do you offer discounts or promotions?
Yes! We occasionally run seasonal promotions, wellness bundles, and exclusive offers for email subscribers and account holders. Sign up for our newsletter or follow us on social media to stay updated.
Shipping & Delivery
Where do you ship from?
All orders are shipped from our distribution center in South Africa, where each remedy is carefully packed with care to ensure it arrives fresh, intact, and ready to support your wellness journey.
How long does delivery take?
Delivery within South Africa typically takes 2–4 business days, depending on your location. For outlying or rural areas, please allow a little extra time. International shipping times may vary based on destination and customs clearance procedures.
Do you ship internationally?
Yes, we offer international shipping to select countries. If you’re outside South Africa, shipping options and estimated delivery times will appear at checkout. For additional inquiries, feel free to contact our support team before ordering.
How much does shipping cost?
Shipping fees are calculated based on your location and the size of your order. For South African customers, we offer free shipping on orders over R800. All shipping costs will be clearly displayed at checkout before payment.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS. This allows you to follow your package’s journey in real time until it arrives safely at your door.
What happens if my order is delayed?
While we do our best to ensure fast and reliable delivery, delays may occur due to weather, courier issues, or high-demand periods. If your order hasn’t arrived within the expected timeframe, contact us with your order number and we’ll assist promptly.
What should I do if my parcel arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the package and items. We’ll resolve the issue with a replacement or store credit as quickly as possible.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we may be able to update your shipping address. Contact us immediately after placing your order to request any changes.
Product Quality & Ingredients
What makes Shazai Herbal Haven products unique?
Our remedies are rooted in ancestral healing traditions, enhanced by modern herbal innovation, and created with a deep respect for nature. Every product is carefully crafted to support your wellness journey through potent, natural ingredients that restore balance and vitality.
Where do your herbal ingredients come from?
We source our herbs from sustainable, trusted growers who prioritize quality, purity, and environmental care. Many ingredients are wild-harvested or grown using traditional farming methods that preserve their healing potency.
Are your remedies tested for safety and quality?
Yes. We uphold high standards in sourcing, formulation, and packaging. Our products undergo rigorous quality checks to ensure they are free from harmful additives, and we follow best practices to maintain freshness and efficacy.
Do your products contain artificial preservatives or colorants?
No. We believe in natural purity. All of our products are free from synthetic additives, artificial colors, or preservatives, just nature in its most healing form.
Wellness Guidance & Product Selection
How do I choose the right herbal remedy for my needs?
Each product includes a clear description of its purpose and benefits. Whether you're managing fatigue, anxiety, digestion, or inflammation, our product pages and Usage Guide offer helpful direction. You can also contact our team for personalized support.
Can I use multiple remedies at once?
Yes, many remedies are safe to combine depending on your health goals. For example, you may pair a detox tea with an immune-boosting mixture. However, we recommend checking usage instructions and consulting a herbalist for customized support.
Do your products support mental and emotional well-being?
Absolutely. Our range includes blends designed to support emotional balance, stress relief, and mental clarity, helping you feel more centered and focused as part of your holistic healing journey.
Are your products safe for children or the elderly?
Many of our herbal remedies are suitable for people of all ages. However, always review product guidelines or speak with a healthcare provider when selecting remedies for children, the elderly, or those with specific health conditions.
Packaging & Sustainability
What type of packaging do you use?
We use eco-conscious packaging that preserves the freshness and potency of our remedies. Our bottles, pouches, and jars are selected not just for function and durability, but also to minimize environmental impact.
Are your containers reusable or recyclable?
Yes. Most of our packaging is recyclable or reusable. We encourage customers to repurpose containers where possible, for storing herbs, teas, or wellness items at home.
Do you offer bulk or refill options?
We're currently working on expanding our bulk and refill ranges to reduce waste and offer more value. Stay tuned by signing up for our newsletter or following us on social media for updates.
Is your brand environmentally friendly?
Yes. Sustainability is a core value at Shazai Herbal Haven. From responsible sourcing to recyclable packaging and small-batch production, we strive to honor nature in every step of our process.
Education & Empowerment
Do you offer information on how to use your remedies?
Yes. Each product includes clear usage instructions, and we also offer a dedicated Usage Guide with dosage tips, timing, and preparation methods to help you get the most from your remedy.
Can I learn more about the herbs in each product?
Absolutely! We’re committed to educating and empowering our community. Visit our product pages or blog for detailed insights into the benefits, history, and healing properties of each herb we use
Does Shazai Herbal Haven offer wellness consultations?
While we don’t offer medical consultations, our knowledgeable team is here to help you navigate your product choices and find the remedies best suited to your health and wellness goals.
Do you provide guides or advice for healing?
We provide wellness guidance rooted in traditional knowledge, modern science, and natural harmony. From healing tips to usage advice and lifestyle suggestions, we’re here to support your journey with trusted information.
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