# Start a Return

## How to Start a Return

Learn the process for initiating a product return with ease.

At Shazai Herbal Haven, we’ve made returning products simple and straightforward. Follow these steps to begin your return:

### Step 1: Check Eligibility

- Ensure your item meets our **Returns Policy** conditions:

- Return within **15 (fifteen) days** of purchase.

- Product is **unused, unopened, undamaged**, and in its **original packaging**.

- Item is still within its **expiry date**.

- Product is **not excluded** for hygiene, sanitary, or legal reasons.

### Step 2: Prepare Your Proof of Purchase

- Have your **original receipt, distributor slip, or online order confirmation** ready.

- Keep your **valid ID** handy as it may be required.

### Step 3: Choose Your Return Method

- **In-Store or Agent Return**: Take the product with proof of purchase to any authorized Shazai Herbal Haven store or agent.

- **Online Return**: Contact our **customer support team** through the website or email to arrange a courier collection or drop-off.

### Step 4: Submit Details (For Online Returns)

- You may be asked to provide:

- **Photographs** of the product.

- A short **written explanation** of the reason for return.

### Step 5: Return & Processing

- Once received and inspected, your return will be processed.

- Refunds (if applicable) are **bank dependent** and may take **10–14 working days** to reflect.

- For exchanges, you will be notified when your replacement is ready.

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Source: https://shazaiherbalhaven.shop/start-a-return/